Frequently Asked Questions
How do I stop my candle from tunnelling?
If you notice your candle is tunnelling through the centre and leaving a thick margin of wax on the inside of the glass it could mean you have blown your candle out too soon on the first burn.
Is it necessary to trim my candle wick?
Yes! Each time you relight your candle you should always make sure to trim your wick back down to approximately 0.5cm. This will ensure that your candle will burn correctly and evenly.
What happens if my candle order arrives damaged or broken?
In the unfortunate event of candle breakages in transit, please email us at firstname.lastname@example.org along with your order number and photos of your damaged goods. We will then do our best to resolve the issue.
Are the candles natural and free of chemicals?
Absolutely! All of our candles here at 3 Wishes are made using eco-friendly soy wax and vegetable wax. No chemicals are used in our candles and we use cotton, lead-free wicks.
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